Comments for SUITE EXCHANGE - how to run an inn

Comment on From Last to First on TripAdvisor by James Mayfield

James Mayfield — Wed, 22 Feb 2012 17:19:41 +0000

Great observation Jeff! Thanks for pointing that out.

Comment on From Last to First on TripAdvisor by C. Seward

C. Seward — Wed, 22 Feb 2012 15:04:39 +0000

What a great story that we can not agree with more! Our guests notice how much we care for our cabins in turn they take pride in staying. A sincere welcome and a desire to have our guests have the best experience and vacation is our goal every time. Our inn is just outside of Glacier NP MT, called Glacier General Store and Cabins. We also have Reservation Nexus which sends thank yous. When they arrive they already have a great attitude toward our service. We build on this and make every guest our friend and give a gift every morning (postcard, candy) and 30% of our guests extended or rebook. Thank you, the story to remind us how important a great attitude is. We have a choice to enjoy our guests or process our guests, its more interesting to make new friends, ours are for a lifetime!.

Comment on From Last to First on TripAdvisor by Jeff S

Jeff S — Wed, 22 Feb 2012 06:37:14 +0000

The key to going from last to 1st on TripAdvisor is that when there is a change of ownership, TripAdvisor will remove all of the reviews from the previous owners – if you know to ask them to do it. Obviously the new owners knew to ask. It would be impossible to move from 37th to 1st without this bit of help from TripAdvisor. The oldest reviews on their site are from 2008 – I imagine the year they took over and made the very nice changes in the property. Good for them that they have made it such a nice property.

Comment on From Last to First on TripAdvisor by Marianne Bundren

Marianne Bundren — Mon, 20 Feb 2012 21:33:32 +0000

This was a wonderful story both for travellers and innkeepers. We visited Ogunquit in 2000 on a trip along the Maine Coast. I was inspired to start a chicken flock of my own after staying in 4 B&Bs who all had their own chickens. I love the idea of multiple outlets for guests. Frank and Holly have a beautiful place and James has covered important ideas for readers.

Comment on From Last to First on TripAdvisor by Marian Burns

Marian Burns — Mon, 20 Feb 2012 19:09:01 +0000

I own Mira Monte Inn in Bar Harbor and was perhaps the first in the State to use Reservation Nexus and Auto Pilot. WI still love it. Welcome to Maine – I invite you to joins us in the Maine Innkeeper’s Association http://www.maineinns.com and benefit from our active educational programs, our web site, and the essential political action to protect us all from ignorant legislators who think tourists-our customers- are the modern version of Santa Claus. I’ve been in business here for 31 years and attribute a lot of my success to being an active member of Maine Innkeepers, having been past president and currently a member of the Board of Directors. [...] Congratulations on your great success.

Marian Burns, Mira Monte Inn, Bar Harbor, Maine.

Comment on From Last to First on TripAdvisor by vineyardinnkeeper

vineyardinnkeeper — Mon, 20 Feb 2012 16:11:52 +0000

That was a great story, both inspiring and informative. Congrats to Frank and Holly for hitting all the right notes so quickly. I rally need some of those quad outlets!! And by the way, had the pleasure of visiting Ogunquit, ME and absolutely loved it. Good luck to you both.

Comment on From Last to First on TripAdvisor by Patti Fitzgerald

Patti Fitzgerald — Mon, 20 Feb 2012 15:58:41 +0000

Please enter my Inn for exchanges too. Thank you.

Comment on La Posada de Taos – Brad Malone Innkeeper Story by redcarpetservice

redcarpetservice — Thu, 16 Feb 2012 17:17:18 +0000

Love the Pic of Brad!

Comment on 2012 PAII Conference Report – Little Rock Arkansas by Jeff

Jeff — Mon, 13 Feb 2012 16:51:49 +0000

The Ducks at the Peobody were something else!!!

Comment on The Making of the Zimmer by Frank

Frank — Wed, 08 Feb 2012 01:20:26 +0000

Wow, Jeff looks awesome!